General FAQ
- How do I contact Amenify customer service?
- Are your Providers insured?
- Can I combine Amenify wallet credits with someone else in my home who has credits?
- Can I download the Amenify app on my tablet?
- Can I reschedule my appointment? How to reschedule my appointment?
- Do I need to have my property manager or leasing office team book an Amenify service for me?
- Do I need to use Amenify strictly through the Amenify app?
- Do you conduct criminal background checks on your cleaners and other service pros?
- Does Amenify comply with the CCPA (California Consumer Privacy Act)? Is Amenify compliant with the EU General Data Protection Regulation (GDPR)? Can users delete their personal information from the Amenify App?
- How can I rate my recent cleaning appointment?
- How can I remove my information from Amenify?
- How can I update my password or personal information?
- How do I cancel a one-time service?
- How do I continue to use Amenify at my new home if I move?
- How do I manage my appointments / bookings?
- How to unsubscribe from Amenify communications (texts or emails)?
- I am getting an error when trying to use a promotional code. How do I redeem my promotion?
- I have pets and need assistance with cleaning
- I was told I would receive a refund. How long will it take?
- Is there a minimum order value for my service?
- What are your current policies due to COVID-19?
- What can I use my wallet credits (Amenify credits) for?
- What credit is available for new customers?
- What hours is your support available?
- What is Amenify?
- What is the cancellation and refund policy?
- What is your reschedule policy?
- What new services are Amenify planning to offer?
- Why am I required to enter my credit card information when I join Amenify?