What is the cancellation and refund policy?

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• Reschedule policy for cleaning/chores orders
• Cancellation and refund policy for food/grocery orders

Amenify understands that plans change, and we are committed to helping you in such cases. Given that the Service Providers commit resources for planned services, Amenify believes it is important to ensure fair compensation for those companies and their employees, too. Any change of plans, including cancellations and reschedules, can be managed via the Amenify resident app.

For one-time appointments

• Initial one hour after the order
  • We will charge a 5% cancellation fee to compensate for the fee charged by our provider companies/payment processors and refund the rest to you. This fee will be charged to the credit card on file.
• After the initial one hour of the order
  • Appointments cannot be cancelled, but can be rescheduled at this stage as they have been assigned to one of our hard-working Service Pros who have committed their time for these appointments.

For subscription and prepaid subscription appointments

• We will charge a 5% cancellation fee on your subscription's original order amount to compensate for the fee charged by our provider companies/payment processors. This fee will be charged to the credit card on file.

• Initial one hour after the order

  • We will refund for all future appointments to your credit card.

• After the initial one hour of the order

  • We create up to 2 upcoming subscription appointments and assign them to our hard-working Service Pros, and these cannot be cancelled but can be rescheduled at this stage. We will, however, refund for other future appointments to your credit card.

Note: Refunds can take up to 5 business days to reach your credit card, when applicable.